Growing your Team at Scale

Mar 1, 2022

2

min read

Episode Summary:

In this week’s episode, Jeremy talks to the co-founder of Hush Blankets, Aaron Spivak. Just coming off a successful exit, Aaron could tell us a lot about developing products with lasting potential and investing in the brand’s community. But today he and Jeremy also talk about the value of building (and scaling) a good team and why that is an essential component of a brand’s good growth. There are lots of decisions to make in hiring - when to do it, whether to take on freelancers or grow a team internally, and how to use generalists and specialists well as you grow. Listen ahead for great insight into how scaling a team can go hand-in-hand with scaling your business.

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In this episode you’ll learn:

How Hush Blankets incorporates their goal to make all interactions feel like they are in person at scale
Why interfacing with customers, whether they are unhappy or happy, is the most important thing
Why an unhappy customer can sometimes be more valuable to you than happy one
How to scale hiring as your business grows: what to outsource and what to insource
Aaron’s thoughts on hiring specialists vs generalists and when each is appropriate
What qualities companies look for when they are hiring a generalist
How to organize hiring principles when the labor market feels like the wild west